Job Description

CareHarmony is fulfilling an opportunity in healthcare and chronic care management in an ever-changing industry. We thrive in our ability to support our providers and their patients. We are looking for an individual excited to join a growing startup designed to bring value and quality service to population health.

CareHarmony has an immediate opening for a Remote Medical Receptionist with a solid phone presence that thrives in a high-volume environment. The Receptionist will be the primary support for all incoming calls, directing as needed and resolving minor inbound concerns.

Shift : 11am - 7pm CST

Pay : $14.50/hr

Duties/Responsibilities:

• Handle all inbound calls to the organization; determine the purpose/screens and directs to the appropriate department or team member.
• Routes messages and escalations to the appropriate department or team member
• Schedules appointments, reschedules as needed.
• Performs administrative and clerical support tasks.

Professional Experience:

• Required: Minimum of one (1) year experience in a Customer Support, Administrative, Healthcare Reception, Provider Office, or Patient Relations role
• Preferred: Minimum of one (1) year clinical experience
• Preferred: Active Clinical Multi-State/Compact License

Required Skills/Abilities:

• Excellent written and verbal communication skills
• Excellent interpersonal and customer service skills
• Positive, uplifting personality with a natural ability to handle and deescalate escalations
• Basic understanding of administrative and clerical procedures
• Fundamental experience working with Microsoft Office Suite or related software

Education and Experience:

• Associates' Degree or equivalent preferred

Work Environment:

Work is performed remotely, hardware provided, and the employee fulfills the internet requirement to company standards. Remote employees must maintain a professional work environment (room with a door) as if in an office setting without distractions that could disrupt the employee’s work and communication with clients, patients, or internal team members.

***Must be located in Central or Eastern Time Zones.

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