Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.
As an Overnight Customer Support Specialist, you’ll own outcomes that shape how clinicians deliver care—operating at the intersection of strategic advocacy and rigorous operational mastery, when support is most critical. You are the front line for clinicians and staff during overnight and after-hours periods, leveraging Elation’s industry-leading AI-powered tools to deliver expert, multi-channel technical support for Elation’s EHR and Patient Passport applications. Your mission: resolve complex issues quickly, build trust, and surface actionable insights to elevate care and team processes, while meeting clearly defined performance expectations. This isn’t routine technical support. It’s a high-touch, high-accountability role for professionals who thrive in complexity, drive measurable results, and believe in the transformative power of technology for medicine. If you’re ready to navigate demanding expectations, own meaningful outcomes, and help move primary care forward, your next challenge is here—at Elation Health.
If you’re a highly ambitious recent graduate, driven to learn fast and make a difference for clinicians, we encourage you to apply—Elation Health offers robust onboarding and ongoing training, but be ready for a steep learning curve as you master our industry-leading products, with support from a team committed to seeing you grow and succeed.
Salary: $50,000/yr USD
Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.
We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.
Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.
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