Job Description

Role - Program Manager-ServiceNow

Location - Santa Clara, CA

Job Description -



Qualifications :

• 10+ years of experience in program/project management, including 5+ years managing large-scale IT programs.
• Proven experience in customer support systems and operations (e.g., Zendesk, Salesforce Service Cloud, custom support portals, or internal ticketing systems).
• Deep familiarity with SAFe Agile, including Agile Release Trains (ARTs), PI Planning, and Lean Portfolio Management.
• Demonstrated ability to lead programs involving 5 10 Agile teams across geographies and business units.
• Strong experience in stakeholder management, executive reporting, and change management.
• Excellent organizational and communication skills.
• Self-starter with the ability to thrive in a fast-paced, highly matrixed SaaS environment.
• SAFe Program Consultant (SPC) or SAFe Agilist certification.
• Experience with tools such as Jira, Confluence, Aha!, Smartsheet, and Miro.
• Background in enterprise SaaS product delivery.
• .Cross functional IT program management
• Executive reporting & communication
• Dependency management
• Experience with PI Planning

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