Job Description

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

THIS POSITION IS LOCATED IN PLEASANT GROVE CA.

POSITION SUMMARY

The PM Dispatcher has responsibility for the success of maintaining our rental fleets to ensure services are completed on time, meet our rental departments expectations and technicians are efficient and productive. This position is expected to positively engage with all rental stores and customers to schedule maintenance and complete maintenance.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

• Schedule and dispatch technicians daily for preventative maintenance work to be completed
• Utilize dispatch system to coordinate and schedule services with stores / customers
• Track PM's in VL program to ensure on time completion
• Open, close and invoice work orders
• Research and verify machines due for service with correct information and intervals
• Coordinate and manage parts needed for maintenance to supply technicians when needed
• Build and maintain internal and external customer relationships
• Other duties as assigned.

SKILLS & ABILITIES

• Teamwork - Exhibits objectivity and openness to other views, gives and welcomes feedback and contributes to building a positive team environment.
• Written Communication - Writes clearly and informatively, edits work for spelling and grammar, presents numerical data effectively, able to read and interpret written information.
• Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality.
• Accountability - Accepts responsibility for mistakes or problems; maintains ownership of assigned tasks.
• Attitude - Demonstrates a positive attitude and supports the organization's mission, vision and values, such as honesty and integrity.
• Safety and Security - Observes safety and security procedures.
• Systems and Software - Ability to utilize computers, software programs (ie. Office 365, Web mail, ERP systems etc.)

QUALIFICATIONS

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accurate - Ability to perform work accurately and thoroughly.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Communication - Clear and concise, active listener, confident and friendly
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

EDUCATION AND/OR EXPERIENCE

Associate degree (A.A.) or equivalent from two-year college or technical school; or up to one-year related experience or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle and feel objects, tools, controls and to reach with hands and arms. The employee is also regularly required to talk and hear. The employee is occasionally required to stand, walk, and sit.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds.

and requirements.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles.

The noise level in the work environment is usually moderate to loud.

COMPENSATION

Wage Range $26.00 to $30.00 Hourly

Wage depends on knowledge, skills, and ability to perform the responsibilities of the job.

WHY WORK FOR HOLT?

Excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

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