Company: eGastroMD
Job Type: Full-Time Remote
Pay: $27-$35 per hour
eGastroMD is a gastroenterology-focused patient support organization dedicated to providing compassionate efficient and high-quality communication services. We help patients navigate appointment scheduling service inquiries portal access and non-clinical gastroenterology questions with professionalism and care. As we grow we are seeking a reliable Live Chat Representative to join our remote support team.
The Live Chat Representative will assist patients providers and general users through eGastroMDs online chat platform. This role focuses on delivering prompt accurate and empathetic assistance while maintaining a professional patient-first approach. Ideal candidates are excellent communicators fast typists and able to manage multiple conversations in a remote environment.
Respond quickly and professionally to all incoming live chat requests.
Provide non-clinical support regarding services appointment inquiries preparation instructions and patient portal navigation.
Assist with scheduling requests or direct users to the appropriate department.
Document all chat interactions accurately in internal systems.
Escalate urgent or complex concerns to the proper administrative or clinical team.
Maintain a friendly empathetic and patient-focused tone at all times.
Handle multiple chat conversations simultaneously while keeping accuracy and speed.
Meet performance goals related to response time service quality and customer satisfaction.
Uphold HIPAA regulations and safeguard all patient information.
High school diploma or equivalent; college coursework preferred.
Experience in live chat support customer service or healthcare communications preferred.
Strong written communication and excellent typing speed.
Ability to multitask and remain organized in a busy chat environment.
Tech-savvy and comfortable navigating multiple platforms.
Calm patient and professional demeanor.
Reliable internet connection and the ability to work in a quiet remote setting.
Familiarity with medical terminology or gastroenterology is a plus.
Competitive hourly rate
Performance bonuses and incentive pay
Overtime opportunities
100% remote position
Work-from-home technology support
Ongoing coaching and professional development
Supportive virtual team environment
Health dental and vision coverage
Paid time off (PTO) sick leave and holiday pay
Career growth opportunities
Wellness and employee assistance resources
...About Us: The Familie is a music and sports agency representing top talent across the entertainment and athletic industries.Headquartered... ...talent management. Position Overview: The Social Media Intern at The Familie will play a vital role in supporting our digital...
...that has a passion for Horticulture and has worked in a lawn or garden, or plant nursery. Horticulture/Ag Certification would be a... ...Production background a plus. Experience with Independent Garden Centers and or Hort experience within a Hardware Store. ADDITIONAL...
Role Overview Were looking for a skilled Audio Editor who can make every video sound as good as it looks. Youll be responsible for crafting clean dynamic and emotionally engaging sound from mixing dialogue and music to adding the perfect sound effects and transitions...
...operates at the intersection of deep domain expertise and data-driven science. We are responsible for discovering targets and advancing new... ...Lake City where it is a founding member of BioHive the Utah life sciences industry collective. Recursion also has offices in Toronto...
Class A Route Delivery Drivers Wanted JobHere we grow again!! We are looking for trainee and experienced Class A CDL Delivery Drivers to join our convenience store delivery team who have a positive attitude and a customer-centric approach. Our drivers are best-in-class...