Customer Support Specialist Job at Game Day USA, Virginia

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  • Game Day USA
  • Virginia

Job Description

Job Overview

We are currently seeking a Customer Support Specialist to join our team remotely. In this role, you will be the first point of contact for customers, providing timely and accurate information, resolving issues, and ensuring a positive customer experience. The ideal candidate will have excellent communication skills, a strong problem-solving mindset, and a passion for helping others.
Key Responsibilities:

  • Provide exceptional customer service through email, live chat, and phone support.
  • Assist customers with inquiries regarding products, services, and troubleshooting.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Process orders, returns, and exchanges as needed.
  • Maintain customer records and ensure accurate documentation of interactions.
  • Follow up with customers to ensure their issues have been resolved to satisfaction.
  • Identify and escalate issues when necessary to higher-level support or management.
  • Contribute to ongoing process improvements and provide feedback for service enhancement.

Qualifications:

  • High school diploma or equivalent (Associate's degree or higher preferred).
  • Proven experience in customer support or a related role.
  • Strong written and verbal communication skills.
  • Ability to multitask and handle high-volume support tickets.
  • Basic technical troubleshooting abilities (depending on the product/service).
  • Experience with customer service software (e.g., Zendesk, Freshdesk, etc.) is a plus.
  • Strong attention to detail and problem-solving skills.
  • Ability to work independently in a remote setting and manage time effectively.

Preferred Skills:

  • Experience with live chat and phone support.
  • Knowledge of CRM tools and systems.
  • Patience and empathy in handling customer inquiries and complaints.

Why Work with Us:

  • Competitive salary and benefits package.
  • Flexible work-from-home position with a supportive team.
  • Opportunity for career growth and professional development.
  • Positive and inclusive work culture where your contributions matter.

Job Tags

Full time, Part time, Remote work, Flexible hours,

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