Job Description

Customer Support Representative – Remote within CA| $25/hr. | Full-Time | Comprehensive Benefits | Permanent Opportunity 

Are you passionate about helping others and making a meaningful impact in the healthcare space? We’re looking for a Customer Support Representative to join a mission-driven medical technology company dedicated to improving patient outcomes—especially for those with undiagnosed sleep-related health issues.

In this role, you'll support healthcare professionals, patients, and internal teams with top-tier customer service and technical assistance. You’ll play a critical role in helping people get access to life-changing diagnostic tools, all while working remotely from the comfort of your home.

What You’ll Do:

• Provide exceptional customer service and technical support for medical device products and services.
• Respond to inbound calls and emails to troubleshoot, research, and resolve product issues.
• Document interactions and maintain accurate records in CRM systems.
• Collaborate with internal teams to escalate and resolve technical issues.
• Educate customers on product usage and ensure satisfaction throughout their experience.
• Maintain productivity standards in a fast-paced, high-impact environment.

What We’re Looking For:

• 2+ years of experience in customer support or technical support, preferably in healthcare or medical devices.
• Bachelor’s degree preferred.
• Comfortable working remotely with a dedicated home workstation.
• Proficient in Microsoft Office Suite and CRM tools (Salesforce experience a plus).
• Strong troubleshooting skills with the ability to explain complex issues to non-technical users.
• Excellent communication skills—both written and verbal.
• Detail-oriented, organized, and able to multi-task effectively.
• Must be available to work between 7:00am and 8:00pm (schedule may vary).

Why Join Us?

This is your opportunity to work with an innovative company that’s improving access to diagnostic healthcare around the globe. If you’re a problem-solver who loves helping people and wants to be part of something meaningful, we’d love to hear from you.

INDJF

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